It's probably crazy for me to say this, especially when my last bill amounted to 1,600 php... something far from my anticipated 900 php (650 php originating from my original plan), but I do like Sun Cellular's Postpaid.
Anyway, let's get to the list of my pros and cons on being a Sun Postpaid subscriber based on my first hand experience.
Advantages of Choosing a Sun Postpaid Plan
1. Cheap. Getting a plan at 350 php where you have unlimited Sun to Sun calls and texts to other Sun users is simply advantageous to us. Most of us have sun lines so it figures that owning a Sun prepaid or postpaid line is too practical to miss out on.
|Just imagine how much you can save when you can call your loved ones with their Sun-to-Sun Unlimited Calls.|
2. Detailed Billing Statement. What's nice about Sun's billing statement is it's exact to the point, particularly on call minutes, the numbers you've called and the time you did it. Text, One Time Charges and Give-a-Loads are also included among your sun billing statement. I haven't experienced dealing with hidden charges with Sun before.
|This is just part of a typical Sun Cellular billing statement. I like that every single call is logged, as well as, the number of text messages you've sent to the different networks.|
I've been a Smart prepaid user ever since I've had my second phone (prior to this I was using Globe services). Prepaid was a lot safer. Then I decided to try Globe Postpaid (back then their cheapest plan included a Nokia 3315 at 800 pesos), after one of my bill ballooned to a whopping 2,500 php (without a trace of its details), I decided to keep daily logs of the number of text messages and calls I made. I listed them all....
Then I get another bill that surpassed my tracked usage (I was sure my bill wouldn't reach 1,000 php, but I still paid 2,800 pesos for it). It was crazy. I decided to terminate my plan because they themselves weren't able to give my any detailed explanations either.
3. Sun Cellular's Loyalty Perks. One of the things I hate about renewing a contract is having to visit Sun Shops over and over again because they don't have the unit you want. Fortunately, if you belong in Sun's Loyalty, customers get to have their new Sun Cellular phone delivered at their doorstep.
|It says warehouse inspected. So far, all units have been functioning well.|
Note: We just had a couple of Nokia Asha 501's delivered to our house after calling their Loyalty line 1822. What I didn't like was that all their cases were in black... which I guess isn't a big deal.
4. Less Paperwork for Newbies.Most of my work is online. I don't have sufficient documents to prove how much I earn. Of course, I was confident I could pay 350 php/month. So what I did was take advantage of their Postpaid Line with Sim Only. After 8 months (out of 6, which was because I waited for a better phone), I got into Sun's Loyalty program and upgraded my plan to Sun Cellular's Regular Postpaid Plan 450. Now, I'm the proud owner of a robust MyPhone A919.
5. Customized Mobile Number. This is what sets Sun among the rest. I love that customers can select their own number.
Disadvantages of Owning a Sun Postpaid Line
1. Some of their Agents are Unaware of the Sun Promos. Back when Sun had their Sun Group Plan 999 High and Low Deal, one of the shop agents insisted they didn't have it. We had to convince him to check the website. After confirming it existed, he asked us what unit we wanted. After telling him our preferences, he took out his log book saying the unit wasn't available, which brings me to my next issue.
Note: This goes for their customer agents. One of them, named Tony, told me there was no such thing as a High and Low Deal. After arguing with him that there was was, he finally looked it up and retracted his statement.
2. Unit Availability. I don't know why they always lack Nokia and Samsung units. They already know that most of their customers will always prefer these brands, yet months have passed and they still don't have it. So it doesn't matter if you put your name on the log book. There's a fat chance that you'll still end up with the unit they say they have available at the moment.
3. Getting a Hold of a Customer Service Representative can Take TOO LONG. Calling the Sun Hotline can be a chore. Sometimes, I could hear that annoying song in my head over and over again. I guess this is because they have a lot of customers (which means that they have to increase their overhead).
4. Area of Coverage. Although Sun Cellular has gone a long way in terms of network coverage, there are still areas in the province where they have limited to zero signal.
Note: We've not yet experienced having a defective phone so I haven't had to deal with the trauma of returning one to them. Hopefully, all our units remain healthy and robust as they are now.
We have a single problem with the Nokia Asha 501. Sometimes, the person at the other line could not hear us when we call her and vice versa. It has happened 3 times already (within a span of 1 month).
Good or bad experiences are welcomed in this post. Please feel free to express your love or hate with your Sun Cellular Postpaid Subscription.