Thursday, January 1, 2015

Starbucks Coffee Southpoint, SM City Iloilo Review

I know, I'm the worst person for judging Starbucks Southpoint in SM City Iloilo. But this is still the worst Philippines Starbucks branch ever.

This is what "Dagdagan ng extra whip cream sa taas." means. Starbucks Southpoint will charge you an extra 20 php for something that's normally given for free.
If you've gone to other branches, particularly the ones in Ateneo, Marquinton, Eastwood, or even Gateway, you'd definitely understand what I mean.

Perhaps the top picture wasn't as clear on the amount of whip that their frappes could normally have. This is how Starbucks Frappe is served in Starbucks Marquinton in Blue Wave Marikina.
Even the fucking Starbucks Drive Through understands what "Dagdagan mo ng whip sa taas, ha!" means.

Just in case, someone decides to ask for proof that Starbucks Marquinton did not charge me additional for "Extra Whip on Top".
Sometimes, I can't help but question the Southpoint's staff's exposure in this kind of environment and quality service.

White Mocha, Dark Mocha, Choco Cream Chip, and Java Chip
If anybody's wondering why I'm not comparing Starbucks to local cafes, it's because Starbucks is known worldwide for consistent quality and excellent customer service. If people won't start demanding what is rightfully expected from a branch, that branch will end up with substandard performance and a crew that will continue to believe that their worst is good enough.

Starbucks Philippines
bad Starbucks experience
Starbucks coffee
Starbucks whipped cream


  1. I thought they're all standardized. I'm surprised. I hope someone in the higher management would see this and do something about it.

  2. @SuperLux I know, right. And their manager, Ms. MKQue looked me straight in the eye and told me that they charge 20php for extra whip on top. To make things clear, I did repeat it saying my usual phrase "dagdagan lang ng whip sa taas". And she looks at me doe-eyed insisting they charge for it.

    In one of the Starbucks branches, one cashier did ask me if I was referring to extra whip with charge or extra whip on top. Of course, I answered, "Yung sa taas lang." And he understood it clearly. Why does Miss Que (who's the supposed manager of Starbucks Southpoint) not have any idea about this?

    Should I be questioning the experience of every Starbucks employee from now on?


Thank you for sharing your thoughts.